Overview
Our refund and returns policy lasts 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These maybe club affiliated items that are custom made to order, or have additional decorations added to them for example printed Initials, numbers or names.
To complete your return please contact the store that processed your item via email, phone or in store, we require a receipt or proof of purchase / order.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item (if posted back to us). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please make contact
with the store that processed your order.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email or phone the store that processed your order and send / return your item back once confirmed with the processing store, items can be changed due to wrong size ordered as long as they are returned in an unused condition and in its original packaging.
Shipping returns
To return your product, you should mail your product back to the store that processed your order. (Where you received your confirmation email from)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@clubsport.co.uk for questions related to refunds and returns or contact your nearest store for assistance.